While Hard Rock’s total gaming revenue in New Jersey decreased by 17% year-on-year to $290.5m, the property’s internet gaming win rose 164.7% to $59.64m. While online casinos and sportsbooks helped to offset some of the damage to casinos, total gaming win still fell by 19.5% to $2.65bn. The financial impact of the pandemic on Atlantic City casinos was evident, with total table games and slots revenue dropping 43.7% for the year to little more than $1.5bn. The New Jersey Division of Gaming Enforcement released its final figures for 2020 in mid-January. In spite of a rise in virus cases across the United States as the winter set in, Atlantic City casinos remained open, albeit with further restrictions. Casino capacity dropped to 25% alongside other restrictive measures.

Following their March 16 closure, they did not get the green light to resume operations until July 2. A tough 2020Ĭasinos in Atlantic City got hit especially hard by COVID-19, as they remained closed for longer than commercial casinos in many other states. In many cases, workers will receive the equivalent of one month’s salary.

This year, all six casino operators in Asia’s gambling hub have announced bonus payments for eligible employees. While giving bonuses to employees is not the norm in the US casino sector, it has become an increasingly popular practice in Macau. The funds helped to pay staff during property closures, extend benefits, and distribute grocery gift cards. To help employees during the pandemic, Hard Rock International and its owner, the Seminole Tribe of Florida, contributed more than $90m worth of relief funds across its properties. Millions of dollars have gone into making sure both the property and its employees could safely cater to guests.Ītlantic City facility had the highest customer service scoresĪccording to the press release announcing the bonuses, the Atlantic City facility had the highest customer service scores out of all the properties in the company’s portfolio after it reopened. Workers at the property have been following the brand’s ‘Safe + Sound’ health and safety protocols to ensure a smooth reopening and operation at the Hard Rock Atlantic City. In 2020, Hard Rock International issued bonuses totaling about $2m to its New Jersey workers as a reward for getting close to achieving business targets.

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